FAQs

General Storage Questions

A STORAGE UNIT: HOW DO I RENT ONE?
On our website, in person during facility business hours, or by calling us anytime of the day, you can rent a storage unit.
Regardless matter how you wish to rent, simply stop by the facility office on the day of move-in to sign your lease and present a photo ID.

WHAT MUST I BRING IN ORDER TO RENT A STORAGE UNIT?
You will need to present a valid photo ID when it is time to check into your unit. Also required, but only if you haven’t already, is the first month’s rent. We advise bringing your proof of insurance as well if you are using your own plan to insure your unit.

CAN I RENT STORAGE FOR SOMEONE ELSE?
No, you cannot lease a storage space for someone else. To sign the lease, the individual renting the storage unit must be present.

IS IT POSSIBLE TO RENT STORAGE ONLINE WITHOUT VISITING IN PERSON?
Renting online will save you time and money, but you must check in at the facility office on the day of your move. Providing a copy of your ID and signing the lease are all that are required after you have finished the online rental process and made your payment.

HOW DO I LEAVE?
We make the move-out procedure as simple as we can even though we hate to see anyone depart. We’ll close down your account the day your unit is cleared out if you just let us know you’re going and empty your space. We kindly request that you notify us one month in advance that you will be leaving your unit.

CAN I CHANGE THE SIZE OF MY STORAGE UNIT LATER?
If you discover that your needs have changed, we would be pleased to assist you in choosing a different unit. Simply visit the location during business hours.

ARE YOU REQUIRED TO BE INSURED?
All consumers must either provide proof of insurance or choose our Value Coverage option. Our Value Coverage option, while not an insurance policy, is the most practical approach to comply with this requirement. For the month you move in, we provide you with a 3 000$ coverage. If you need more coverage, we’ll provide Value Coverage at low cost to you. For more information, please speak with your facility manager.

DO THERE APPEAR TO BE ANY LIMITATIONS ON WHAT I CAN STORE?
Food and other perishable products are prohibited, as are items that emit foul odours, are combustible, or contain explosives. Please refer to your lease for a complete list of what is and is not permitted in storage. Please get in touch with your facility manager if you have any inquiries concerning specific things.

AM I ALLOWED TO LIVE IN A STORAGE UNIT?
You cannot live in a storage unit, sorry. Despite how alluring the prices for storage lockers may be, it’s dangerous (and illegal).

A PREMIUM LOCATION IS WHAT?
A unit’s premium status is based on a variety of variables, including climate control, heating, height of ceiling and accessibility to the building’s entrance or elevators. Ask your facility manager for more information; they will be pleased to walk you through your choices and assist you in locating the ideal storage option.

WHAT LEASE TERM IS MINIMUM?
Every single one of our leases is month-to-month and renews on the first of every month.

Pricing and Promotions

HOW MUCH DOES SELF STORAGE COST?
Based on your location, unit size, and property amenities, we have a range of rates. Rent a unit online for special online discounts to obtain the greatest deal.

HOW CAN I SAVE MONEY ON MY STORAGE UNIT?
When renting online, we give discounts on some storage spaces. Also look for units that have higher height to maximize the square footage you can use. We offer units with height from 8 to 12 feet. Also consider non heated units that could save you money.

DOES A MINIMUM STAY NEED TO BE BOOKED?
No minimum stay is required; all of our leases are month-to-month.

DO YOU MATCH PRICES OF COMPETITORS?
Although we do not match prices with rival businesses, we do work to maintain our prices at or below market value.

WHAT IS THE PROCESS FOR THE FREE MONTH OF STORAGE DISCOUNT?
On a few units, which are identified on the website, we give a free month’s discount. You will get that month for free if you choose one of these apartments. The following month’s rent is free if you move in at any time after the first of the month. We will prorate your rent for the partial month.

Facility accessibility and Business Hours

ARE WE CLOSING ACCESS?
Office and gate hours differ at each of our sites. On the page for each facility on our website, you can find these.

WHERE DO OFFICE VS. ACCESS HOURS DIFFER?
Our property manager is available in our front office during “office hours.”
The times during which you can enter the property with your unique access code are known as access hours. The access hours at many of our locations are substantially longer than the office hours. A 24/7 access option is available for some properties.

IS THE NUMBER OF TIMES PER DAY OR MONTH I CAN ACCESS MY UNIT LIMITED?
The only restriction on your self-storage access rate is the operating hours, not otherwise. You cannot access your unit beyond the facility’s gate access hours unless you have 24-hour access set up because the facility’s gates lock at a specified time each evening.

WHAT ARE THE ACCESS HOURS AVAILABLE?
Location-specific access times exist. You can look up the access hours for your facility online in the Contact section.

DO YOU ALLOW AFTER-HOURS MOVING?
Documents must be filled out and signed during business hours. After that, you can bring your goods in whenever the gate is open.

Storage for Business Questions

CAN I GET A BUSINESS OR COMMERCIAL STORAGE UNIT?
Certainly! For companies of all sizes and sorts, we provide a range of storage options. With available 24-hour access, we make it simple for your entire team to arrive and depart as necessary. Even package deliveries for your storage unit are accepted by us. To discuss your company’s needs, please get in touch with the closest facility.

CAN I CONDUCT A WORKSHOP IN A STORAGE UNIT?
Yes! An office in a storage unit is an option. To make this more practical, certain of our units contain outlets. Simply inquire with the building manager about your possibilities for storing a workshop. They’ll assist you in locating one that meets your needs.

IS SELF STORAGE SUITABLE FOR MANAGING INVENTORY?
The ability to retrieve items outside of typical business hours is made possible by the fact that our facilities offer access every day of the year, making self-storage an excellent tool for inventory management.

DO YOU TAKE DELIVERIES IN MY BUSINESS’S NAME?
On your behalf, yes we can accept deliveries. Speak to your facility manager about setting up Package Acceptance services when you check in at the office.

CAN I ALLOW MULTIPLES PEOPLE TO ACCESS MY STORAGE UNIT?
Yes, contact our facility manager to add Authorized Users under your account.

CAN YOU HELP ME ORGANIZE BOXES OR OTHER MATERIALS WITH SHELVING?
Yes, shelving, rolling racks and mezzanine in some our storage units are available to help you maximise your unit space. Contact us for more details.

Functionality and Amenities

DO I HAVE ACCESS TO ELECTRICITY IN MY UNIT?
Yes, we do have electric rooms available in some of our units. To find out if your nearby location has any available one with electricity, please contact your nearby facility manager.

DO I HAVE POWER IN MY STORAGE UNIT?
Electrical outlets are accessible in some of our units; however they are only on a few. If you’re interested in learning more about storage units with electricity, please get in touch with the facility manager for that specific site.

WHAT HEIGHT DO YOUR STORAGE UNITS REACH?
Our typical units are typically 8 feet tall but we have units with 10 feet and 12 feet tall. Please get in touch with your selected facility if you have any inquiries about the height of a particular unit.

DO YOU OFFER A VARIATION IN UNIT SIZE?
Yes, we have a variety of unit sizes, from a small locker to big warehouses, to anything in between, to better suit your storage needs. To choose the ideal size unit for you, view our SIZE CALCULATOR or get in touch with our storage specialists.

Billing

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
You have the option of paying for your rental unit with a credit card, debit card, or electronic bank transfer. In addition, automatic payment can be set. Get in touch with the customer service of your facility.

WHICH PAYMENT METHODS SHOULD I MANAGE?
Logging into your account in the top right corner of our website will allow you to control your payment options. You can then add or remove payment methods from your account.

CAN I HAVE AUTOMATIC PAYMENT?
Automatic payment is an option that we promote. It is the easiest way to keep up with your account to prevent late fee charges and is simple to set up. When you rent a space, you may set up automatic payment with the facility management or by going online in your account setup.

DO YOU PRORATE OR REFUND THE MOVE OUT PRICE?
We do not prorate move out, and all of our leases are month-to-month agreements. You won’t be charged for the next month if you vacate by the beginning of the month.

DO I NEED TO GIVE ADVANCE NOTICE BEFORE MOVING OUT?
Before the month you intend to move out, you must give notice. For instance, you must give notice by December 31st if you want to leave in January.

MY RATE WILL INCREASE HOW OFTEN?
There can occasionally be a little change to your rental price. While maintaining the best facilities in the business, we also work to offer the most affordable rates.

IS MY RENT DUE TODAY?
The first of every month is when you must pay your rent.

IF THE FIRST IS ON A WEEKEND OR HOLIDAY AND THE OFFICE IS CLOSED, WHAT HAPPENS?
The first of every month is the due date for rent. You have three payment options: online, automatic, and day-ahead.

HOW DO I MAKE PAYMENTS?
To log into your account and make a payment, just click the “Account” button in the top right of our Home page website. In order to relieve your monthly stress, we also offer automatic monthly payment. You can always pay in person if you’d rather by dropping by the location during business hours.

DUE DATE FOR THE FIRST PAYMENT
Renting online and paying there will save you time on moving day. During check-in, you have the option to pay in-store if you’d like. Payments are thereafter due on the first of each month.

Over Payment

DO YOU ALLOW PARTIAL PAYMENTS?
No, by no circumstances do we accept partial payments.

DOES A GRACE PERIOD EXIST?
No, every month’s rent is due on the first day. Please refer to your lease for more details on the delinquent procedure.

IF I CAN’T PAY MY BILL, WHAT DO I DO?
Contact your facility management as soon as you can if you won’t be able to pay your bill by the first of the month.

WHAT IF I CAN’T PAY MY BILL?
If you are not going to be able to pay your bill at the first of the month, contact your facility manager as soon as possible.

WHEN MY RENT IS LATE, WHAT HAPPENS?
Every month, rent is payable on the first. For further information on the delinquency procedure, please consult your lease as well as provincial regulations.

WHAT OCCURS IF MY UNIT IS UP FOR AUCTION?
We do not intend to sell off your possessions at auction. You will receive many notifications before an auction takes place, giving you plenty of time to take care of your past due amount to pay.

FOR ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT THE CUSTOMER SERVICE OF YOUR SELECTED FACILITY.